This includes a checking or savings account with a bank or credit union. Yes, you can transfer money from your Direct Express account to a personal U.S. Can I transfer money to a checking or savings account? After that, there is a fee to get your card replaced within that year. You are given one free replacement card each year. The card may be lost in the mail and may have to be re-issued. If you have waited for 7 to 10 days after calling customer service and have not yet received your new card, call customer service and let them know. If you want the card sooner, you can pay a fee for expedited shipping. Your replacement card will arrive by standard mail within 7 to 10 days.įor a step by step process on how to get a replacement card, see our Direct Express replacement card guide. If your Direct Express card is lost or stolen, immediately call the Direct Express Customer service to report your card as lost or stolen. How long will it take to receive a replacement card? Therefore, you have 90 days to report any unauthorized transactions and not be liable for more than $500. Those who dispute a charge within 60 days cannot be held liable for more than $500.įor Direct Express cardholders, this deadline is stretched to 90 days. Under federal law, cardholders who dispute a transaction within 2 business days of learning of the loss or theft cannot be held liable for more than $50. If you experience any fraudulent or unauthorized use of your card, your liability for unauthorized transactions is limited if your card is reported timely to Direct Express as lost or stolen. Your Direct Express debit card comes with protection against unauthorized use. If my card is lost or stolen, is my money protected? See our detailed post on checking your Direct Express card balance here. The number to call is 1 (888) 741-1115.įinally, you can check your card balance at any ATM that displays the MasterCard acceptance mark, at no cost. They are available 24 hours a day, 7 days a week. In addition, you can also check your card balance at no cost by calling the Direct Express card toll-free Customer Service Department number. Click here for details on how to download the app on your phone. You can also view your card balance on the Direct Express Mobile app. If you need help logging in, see our login help here. The easiest way to check the balance on your Direct Express card is to log in online and review your account information. What’s the Easiest Way to Check my Card Balance? If the bank teller has any questions, he or she may call the toll-free Customer Service at 1-86. You may be asked to show identification and sign a receipt. When using your card at the bank teller window, present your card and tell the cashier the amount of cash you wish to receive. There is no fee to withdraw cash at a MasterCard member bank location. Yes, you can use your Direct Express card to get cash at a bank teller. What if my card balance is less than what I purchased? You can only use the money that is deposited into your account from a federal benefit payment. The Direct Express card is not a credit card, therefore, unfortunately, you cannot get a loan or cash advance from the card. Can I get a loan or cash advance from my Direct Express card? This is especially important if you plan to use the card to make automatic online payments, such as for regular utility bills. In order to avoid the frustration or perhaps embarrassment of a declined transaction, you should sign up for alerts about low balances. There are no overdraft fees with the Direct Express Debit Card.Īlso, you will NOT be charged insufficient funds or declined transaction fees. That is why when buying gas with your Direct Express card, it is advisable to go inside the gas station to pay with the attendant. However, it is possible to overdraw your account if you use your card to pay for gas at the pump. If the card has insufficient funds, the payment will normally be denied. Unlike a checking account, the Direct Express prepaid card cannot be overdrawn in most cases. If you have a traditional bank account and are used to debit card overdraft, you may be wondering if that applies to the Direct Express Card Account. Here are the most frequently asked Direct Express card questions: Can I Overdraw my Direct Express Account?
0 Comments
Leave a Reply. |